FAQ - The Most Frequently Asked Questions About IPTV Services

General & Other Questions Asked by clients, About Smart IPTV Subscription Services Provider.

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*Discover The most famous questions ever asked.

General asked questions.

You don’t need to be a tech person to install our services. We provide you with complete instructions on how to install and use it. It takes 10-15 minutes to set up, log in and start watching. If you face any difficulties, speak to our live support team, and they will be happy to help.

We usually deliver the order instantly. But please allow up to 5 hours to receive the email.

Please talk to our support team on live chat or email us through the contact us form, and we will provide you with the latest channel list.

Unfortunately, you won’t have the ability to do this. Using a single account for multiple connections can block your IP address and username. With that said, you do have the ability to buy an additional reference for an extra fee.

IP networks are optimized to use the best connections possible so users can receive high-quality output. We maintain performance levels regularly to ensure the highest quality possible.

We are the best service provider on the internet, providing no freezing technology with 99% uptime.

After you have successfully placed an order, we aim to deliver your order instantly. Still, please allow us up to 5 hours to process. Orders placed overnight are usually processed the next day.

Please talk to our live support team or drop us an email, and we will try our best to add your requested movie/series if available.

All you need is an internet connection, firestick, android box, smart tv, mag,iPhone, Apple tv, or any other android supported device. Everything is pre-setup. You need to log in and start watching.

Once the order is confirmed, and the account is offered and activated, We DO NOT provide turned or refund. Please note that and have a free test before placing the order because the IPTV account code we cannot sell.

Watch our IPTV package on all your devices. You can use it on your TV, android box, mobile phone, mag box, and tablet.

Please speak to us on live chat or email us the quote.

Other asked questions.

it’s one of the most asked FAQs, IPTV which is also known as Internet Protocol Television is where the internet is being used as a medium to send television channels to your TV at home. In other words, you use your internet connection to watch TV Channels, movies, and TV shows without an antenna or a dish.

Well, when you get a dish TV connection, it is important to install the dish connection and decoder. However, you don’t need to go through all that hassle with IPTV. You will be able to use the existing broadband connection to get media content. This is a cheaper and hassle-free alternative to traditional satellite TV.

In fact, to use IPTV you need to be equipped with a high-speed broadband connection. The speed of the broadband connection should be at least 8 Mbps.

It is important to make sure that you have the appropriate speed needed for media streaming throughout the day. You can use www.speedtest.net to check your broadband connection speed. Then you can make a decision on how to proceed.

Sure, you will be able to use IPTV in an apartment. All you need to have is a high-speed internet connection to the apartment. It is a good alternative available to consider, especially when a dish cannot be installed at your property.

Yes, you can purchase IPTV as an alternative to satellite service. You don’t need to buy a dish and you can get the connection with your existing broadband connection.

After purchasing your IPTV Subscription, we will send your m3u list or the portal to your email within 24 hours. Then you should follow our instructions to get your IPTV Service up and running. You must ensure having your device is connected to the internet and supports IPTV.

Right, you can get IPTV Subscription anywhere in the world.

Well, you can use your IPTV subscription on multiple devices. However, you will only be able to watch the channel’s content on one device only at the same time.

You can pay for your service through a credit card, debit card, Bank Transfert, PayPal, WesterUnion or Bitcoin. Payments will be taken via a secure gateway and there aren’t any hidden fees.

Your subscription will be activated from the moment where you receive login credentials. You might or might not be able to get the credentials immediately. If you don’t receive it immediately, you don’t need to worry because the email will come to you eventually.

  • 💡 As the first thing, you need to ensure that activation details are correct.
  • 💡 Then you need to make sure that the internet connection is working.
  • 💡 Make sure that other devices connected to the network, such as your laptop are not overloading the network and consuming bandwidth.
  • 💡 Ensure having a download speed of at least 8 Mbps and upload speed of 2 Mbps for Unless HD Quality 720p
  • 💡 Ensure having a download speed of at least 15 Mbps and upload speed of 4 Mbps for Full HD Quality 1080p & 4k.
  • 💡 Reboot the device, wait for 30 seconds and turn it on.
  • 💡 Kindly make sure that you have connected the device to a router via an Ethernet cable, instead of Wi-Fi.
  • 💡 If there is a connection issue, you should double-check the credentials on another device.
  • 💡 You can visit whatismyip.com, copy your IPD address and send us to restore.
  • 💡 Check if the device has got the latest firmware updates and if the app has got latest software updates.
  • 💡 Double-check the download speed on your computer.
  • 💡 Check if there are any bandwidth-consuming apps are running. If so, you need to quit them.
  • 💡 Connect with your ISP and see if there is an issue in your area.
  • 💡 Try to uninstall and reinstall the app.

We are looking forward to providing you with the best possible service at all times. Therefore, we ensure that content is streamed to you at all times.

Wait for several minutes and see. We will do a reboot or swap the channels if required.
Then you need to check if you are having the issue with only one channel or all channels.
Try rebooting your device. You should wait for 30 seconds before turning it on.
Ensure connecting your device to the internet via an Ethernet cable.

If you are having an issue with a channel, you need to switch to another channel. This happens due to issues from the channel provider, which are beyond our control. You can take a look back at the channel after some time and it will work.

High internet traffic or slow internet speeds is the main reason behind this. If someone in your house is using the broadband connection to download or upload something, this can happen. You need to disconnect all users from the broadband connection and try again.

On the other hand, you need to make sure that your device is connected to the internet via a direct LAN Ethernet connection. If you are on Wi-Fi, there is a high possibility for you to see buffering. If this is not possible, you should move the device closer to the router.

In case you are using an AVOV or MAG set-top box, you will need to do a hard reset on the device. You can do this on your own. All you have to do is to turn it off, unplug and replug it.
If you are on Kodi, you should clear your cache. Or else, you can even re-install Kodi.

This happens due to an issue with settings.
You need to go to settings in the device or app. Then you need to select Native as Decoder. You can do a restart and you will see videos with sounds.

We cannot confirm if it is due to an issue in the channel or due to an issue with your internet speed. You can double-check your internet connection and wait.

If the M3U link isn’t working, you can check it on your PC with VLC. If you can see that it is working on the PC, there’s something wrong on your end. At the time of entering the M3U link, you need to make sure that you don’t keep a space. You can contact us for troubleshooting assistance.

You need to check if your account is being used on another device. You can use the account only on one device at the same time.

If it is taking place, you can visit www.whatismyip.com, take a screenshot of your IP and send us. We will help you to get it fixed. Otherwise, your account might even get banned due to our automated security policies.

We will only restore accounts two times after banning. If that happens over and over again, you need to contact us.

Firstly, you should check if you have entered the correct MAC address.
Secondly, you should ensure that there is recommended internet speed.
Thirdly, you need to get the device wired to the router.
You need to ensure that the specs of the device are powerful enough for streaming.
If you are using an STB emulator, you should set up it accordingly.
Wipe the cache in your STB emulator.
If you are using a MAG BOX, you should restart it.

Delivering Smart IPTV Solutions at Affordable Costs Stable Servers

Mediavolo is the best service to stream your favorite channels, and we offer you a smart IPTV Subscription Service. Free Trial is Available for 24 hours

Free TrialStarting at $13/mo
Fast Zapping
Our IPTV service has an incredible channel zapping time, roughly 0.5 seconds!
Full 4K/HD/FHD/SD Quality
Our TV channels are available in HD quality and some of them are in 4K
Daily Updates
You can easily read, edit, and write your own code, or change everything.
Fast Order Delivery
We Deliver Your Premium IPTV subscription A Few hours After Payment.